Return Policy

D’Alesio, Inc. Return Policy
Please send correspondence and documentation to warrantyandrepair@dalesiogrp.com

Non-custom retail:
If you are not satisfied with a product, please let us know within 10 days of receipt.

We will send you a return authorization and upon receipt of the returned product we will refund the invoice price excluding a 20% restocking fee. The customer will be responsible for the return insured shipping.

Exchanges:
The customer is responsible for the return shipping and difference in cost of the product plus the shipping of the new/exchange product

All products must be returned in unused sellable condition.

The return shipping cost is the responsibility of the customer.

The product may be shipped back whichever way is most convenient. Make sure to insure for the full replacement value and keep a copy of the tracking number.

Please return a copy of the original invoice with your return.

Custom Retail;
Send any and all supporting data – pictures – dimensions.
Waist size should be submitted as normal and over turnouts.

Custom made products cannot be returned for a refund.
We ask that you place your order in writing online or by email to prevent mistakes and misunderstandings.

We will replace defective parts at no charge if notified in writing within 10 days of invoice date.

After 10days the customer will be responsible for return freight and we will evaluate the issue to determine who will be responsible for repair or replacement of part or parts in question,

We take care to insure all products are made with quality materials and to customer specifications.